Built for the front counter

Automated
Intake

Voice-to-RO for service advisors.

Talk. Tap. Done.

100% Concern Capture
Every detail from the customer's mouth makes it to the RO — nothing lost in translation
Save Hours Every Day
Stop typing at the counter. Spend that time with customers and moving cars through the shop
Build Real Trust
Customers see their own words on the repair order — instant transparency and confidence
Better Conversations
Stay engaged with the customer instead of looking down at a keyboard or clipboard
Intelligent Prompting
AI suggests follow-up questions so your advisors never miss critical diagnostic details
Happier Technicians
Techs get detailed, accurate repair orders — no more guessing what the customer actually said
🛠 Built by a service advisor who lives it daily
🔗 Works with your shop management system
Zero IT required

Everything your front counter needs

Stop typing. Start talking. Automated Intake captures every customer concern and pushes structured data straight into your repair order.

Core Pipeline

Voice in.
Work order out.

One tap starts recording. AI transcribes the conversation, extracts every concern, and pushes structured data directly into your open repair order. The whole thing takes under 60 seconds.

Customer conversation captured
Transcribed & structured by AI
Pushed into your repair order
01

Smart Extraction

Claude AI doesn't just transcribe — it understands. Customer concerns, vehicle details, symptoms, and mileage are pulled into the right fields automatically. It even suggests follow-up questions your advisor should ask.

02

Privacy-First Architecture

Audio streams directly to the transcription engine and is discarded immediately. No recordings stored, ever. Your API keys live in your browser — we never see them, never touch them.

03

What the AI actually extracts

This isn't a summary — it's a structured, tech-ready breakdown pulled from a single customer conversation. Every concern separated, every symptom captured, every detail your tech needs to diagnose without walking back to the counter.

vehicle: 2019 Honda CR-V EX • AWD • 2.4L mileage: 67,342 CONCERN 1 complaint: High-pitched metallic squealing   from the front end during braking,   worse at low speeds under 25 mph.   Started approximately 2 weeks ago.   No pedal vibration or pulsation noted. CONCERN 2 complaint: Check engine light came on   3 days ago, stays on solid, no   flashing. Customer reports slight   rough idle at cold start, clears   after 30 seconds of running. CONCERN 3 complaint: Requesting oil change and tire   rotation. Last service was ~5 months   ago at a different shop. Customer   unsure if synthetic was used last time. advisor_notes: Customer mentioned they   are going out of town Friday, needs   vehicle back by Thursday 5 PM.
04

Never Lose a Check-In

If the direct push to Tekmetric can't find the right fields, data automatically copies to your clipboard. Paste it in manually. Either way, every customer concern gets captured.

05

Real-Time Transcription

Deepgram Nova-3 delivers speaker-separated transcripts with 99%+ accuracy as the conversation happens. Your advisor sees words appearing in real time.

Three steps. Under 60 seconds.

From customer conversation to structured repair order — without touching a keyboard.

01

Record

Click record in the floating panel inside Tekmetric. Talk to your customer naturally — just like you already do.

02

Extract

AI transcribes the conversation, identifies the customer's concerns, vehicle info, and symptoms automatically.

03

Push

Structured data pushes directly into the repair order fields. Review, tweak if needed, and move on to the next customer.

Works with your shop

Automated Intake connects to the systems you already use. No migration, no disruption.

Tekmetric
● Live
Shop-Ware
Coming Soon
Mitchell1
Coming Soon
AutoLeap
Coming Soon
ShopMonkey
Coming Soon
Protractor
Coming Soon

Stop typing. Start fixing.

30-day free trial. $169.99/mo founding member rate for the first 50 shops. No credit card to install.